1. Delivery area and fees
The applicable fee is shown before payment and included in the final order total. Checkout determines the rate automatically from the city or settlement you enter. Please enter the correct settlement; if the address is unclear, we may contact you before dispatch.
- Tbilisi — GEL 6.
- Other Georgian cities — GEL 8.
- Villages and regional/remote addresses — GEL 10.
- International delivery is not currently available.
2. Processing and estimated delivery
These are estimates, not guaranteed appointment times. Unless a different period is expressly agreed, goods will be delivered without undue delay and no later than 30 calendar days after the contract is concluded, as required by Georgian law.
- Order preparation: usually 1–2 business days after successful payment.
- Tbilisi: usually 1–2 business days after dispatch.
- Other cities: usually 2–4 business days after dispatch.
- Villages and regional/remote addresses: usually 3–7 business days after dispatch.
3. Address and handover
- Provide a complete address and reachable Georgian phone number.
- A courier may contact you to coordinate delivery.
- Delivery is complete when you or a person you nominate receives the parcel.
- If access, address or contact information is incomplete, the delivery estimate may change and a new delivery fee may apply to a repeated attempt where lawful.
4. Delays and unavailable products
Weather, road restrictions, high-volume periods and remote-area schedules may cause delays. We will provide material updates where possible. If a product becomes unavailable, we will notify you promptly and offer an appropriate replacement or refund.
5. Lost or damaged parcels
Inspect the parcel when practical. Report visible transit damage or a missing parcel through the Contact page as soon as possible with your order number and photos. Your statutory rights are not reduced if immediate inspection was not possible.
6. Changing or cancelling delivery
Request an address change or cancellation immediately through the Contact page. We will try to help, but a change may not be possible after dispatch. The Returns & Refunds Policy applies after delivery.